ThoughtSpot

April 25, 2010

Thought Leadership – A marriage between marketing & strategy

Filed under: Uncategorized — karthik nagendra @ 4:03 pm
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Recently I ran a poll on one of the social networking sites on whether thought leadership or positioning should be a function of marketing or strategy or both. The result showed that while an equal number chose either marketing or strategy, an overwhelming majority chose both.

So the question is why thought leadership is so critical to both marketing and strategy?

Whenever an organization or individual advocates an innovative thought, solution or approach towards important and sometimes complex situations, they are demonstrating thought leadership. Due to the enormous influence of the media especially social media, companies today can influence and target specific audience, industries and locations with their message. The crux lies in being able to create interesting, compelling thought leadership that can influence agendas and create new standards in the market.

While a reputation for extensive domain knowledge and credibility may produce sales leads, restricting thought leadership to a lead generation tool will not tap into its full potential. Thought leadership was never meant to be a sales function. Rather, it is a way to demonstrate knowledge of industry or business issues and provide solutions in order to build a relationship with potential clients beyond just product information. Thought leadership became a way to build trust and interest among customers by engaging with them, articulating their issues and proving that the organization can go beyond the solution specifications and help resolve business needs.

However, thought leadership is more than just providing information. It focuses on educating people on the new trends in the industry, problems they may face and how to address those problems. Instead of simply selling a solution, thought leadership helps people understand what they really require. By engaging and stimulating a dialogue with prospective clients, an organization can build credibility and form relationships thereby establishing itself as an expert in the field.

While there are many benefits to thought leadership, it is the strategy team that relies on insightful, provocative and compelling ideas to remain at the forefront of business thought. The full potential of thought leadership is leveraged by producing well-researched articles on the right topics and positioning the company at the leading edge of industry trends. This can not only be an alternative to traditional advertising, but by targeting peer groups and specific people, organizations have an opportunity to frame the way people think and guide their choices.

Thought leadership is no less vital for the marketing function in an organization. Leveraging a deep understanding of your client’s business and markets through thought leadership creates unique differentiators that translate into significant competitive advantage. Another important result of thought leadership is that it inspires trust in potential customers. Trust, is a coveted factor in marketing relationships as it increases the organization’s value proposition. Clients that understand the industry through the thought leadership of the organization, value the shared experience and wisdom as part of the overall relationship.

Therefore, merely viewing thought leadership as a sales enabling tool or restricting its activity to one function will not unlock its full potential. While strategy decides the kind of thought leadership necessary and where to use it, marketing takes it to the customer and creates relationships with them hence a marriage of both is inevitable!

April 15, 2010

6 Key Takeaways for every business to handle difficult market conditions

Filed under: Uncategorized — karthik nagendra @ 4:34 am
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With the worst of the economic downturn seemingly behind us, enterprises worldwide are beginning to turn their attention again toward growth. Big and small players alike are looking at ways to rebuild and consolidate their business strategies for the post-recession economy. But as they prepare for the upturn, these companies should remember the lessons learned in the past few months. There has been a dawning realization that business strategies need to be aligned to factors that successful companies followed to survive the recession. Some key takeaways have emerged in recent times have proved pivotal to help companies handle conditions, and to turn difficult ones into opportunities.

• Recognize opportunities
A downturn has a profound impact on customer spending habits and the focus is more on value products. With this shift, new segments and markets may emerge, thus providing immense opportunity for companies to offer value with alternative products or services such as managed services. Keeping abreast with technological changes and going global is another way to stabilize a company’s revenue stream by targeting emerging markets and diversifying customer portfolios.

• Be flexible

By creating flexibility in operating capacity ranging from back office processing, logistics to HR capacities, companies will be able to scale up or down as the case may be to handle changing demands. This flexibility can translate to increasing variable costs components and reducing fixed costs which most businesses seek.

• Customer Relationship Management in the spotlight
As companies plan their strategies, it becomes imperative to determine and assess impacts on the customer’s psyches and buying behavior. Creating and consistently delivering a superior service and support experience is one of most-critical elements of their customer agenda. In doing so, companies can find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. This can help greatly enhance their ability to gain market share, grow more profitably, reduce marketing costs significantly and achieve high performance in a changed world.

• Lean Principles
At the core of a company’s business is its supply chain. Strategic management and tweaking of the supply chain can result in higher levels of customer service, reduced levels of inventory, flexible manufacturing and reduced costs. Developing a competitive edge with a world-class supply chain is essential to continue driving customer satisfaction. Lean principles go beyond the literal sense of merely eliminating waste, but rather focus on adopting strategies to create efficiencies and value in the organization through a coordinated effort of people, processes, and technology. Backed by key performance indicators and overall supply chain metrics, organizations can clearly see the impact of its strategies on the business.

• Building Talent
Effectively managing talent should be a top priority for organizations looking for ways to successfully navigate the current unpredictable economic climate while continuing to meet business objectives. It becomes imperative for organizations to develop innovative strategies to build motivation and create loyalty among its employees, while simultaneously creating a talented workforce. Thus companies with high employee engagement deliver strategic results that enhance business performance in good times and bad – with a higher-performing workforce, differen¬tiated capabilities, and a deep leader¬ship bench.

• Strategic Partnerships
Even as business requirements change, there has been a shift of focus from physical assets and economies of scale to connectivity and intangibles. Businesses increasingly need to develop and manage complex ecologies or organizations around themselves so as to succeed. Strategic partnerships create synergies that help increase the value or outcomes beyond what would have been achieved by an individual organization working alone. Through strategic partnerships with other vendors and partners, companies can increase their capacity and scalability

In a nutshell, companies should structure, negotiate and renegotiate outsourcing, shared services and global business operations that work during both crisis and recovery. Focus on strengthening its global portfolio of capabilities and talent as well as creating flexible/adaptable business processes that can handle today’s levels of volatility is imperative. Lastly, companies should create an onus on establishing relationship governance models to ensure that all parties — customers, providers and advisors — can work together to create shared success

June 2, 2009

The Recession Dilemma- to save or to invest

Filed under: Uncategorized — karthik nagendra @ 5:36 am

The ongoing global recession has become a serious threat to both industrialized nations and developing nations alike. Recession has affected the world trade, which fell by 14% from December 2008 to February 2009. The projections for the full year 2009 offer little comfort with the WTO forecasting a 9% decline in global export volumes for 2009. Although the worse is considered to be over and economies around the world are showing progress, the business community at large remains cautious as they continue to grapple with the after-effects. Economists have predicted a moderate recovery by the beginning of the second half of 2009 but the road to recovery is sure to be paved with obstacles.

With today’s economy in a state of flux, it is more challenging than ever for businesses to make quick and right decisions. Businesses have to contend with irregularities in demand and consumption as well as slow growth stemming from a continuously contracting economy. Internally, the recession has brought about financial uncertainties that are making organizational planning unreliable. There is a much-felt  need for stringent reviews of key business variables such as cost, recruitment, approval criteria, business scope, R&D allocations, marketing budgets and so on. However, the decision on all these variables can be made only after the organization adopts one of the two approaches of saving or investing in the current environment. 

Why save?

Saving is an important way to safeguard for future and can come in handy when the business needs it especially in uncertain economic conditions such as now. 

Savings is essential for smooth operations of the company, given that most firms are cash strapped during a recession. Typically, savings initiatives in recessionary times imply cost cutting which increase revenues without utilizing additional resources. Businesses need to get the most out of their existing resources and underutilized or non-performing resources need to be pruned down. Layoffs are a common occurrence that organizations resort to along with a trim on employee benefits yielding considerable savings. Strict controls are enforced and every dollar spent is carefully scrutinized.

Savings initiatives are typically focused on the short-term in an effort to deal with the tough economic climate. The financial discipline learnt through strict controls benefit the firm when the economy rebounds. Most importantly, saving creates more investment opportunities in projects and assets that aid future growth.

Why invest?

Appropriate investments during a recessionary period set the stage for a period of growth once business conditions return to normal. Investments can be in supplies or people. With prices depressed, smart businesses pile up on cheap supplies and services. There is also easy access to good talent which businesses can use to fight the downturns and expand in a revived economy. Investing during recession allows you to leapfrog competitors who may desist from making any bold moves.

Capitalizing on opportunities helps a business differentiate from its competitors and recession provides many such opportunities waiting to be converted. Investing is one such opportunity albeit one with long-term prospects.

Which method should an organization choose?

Both investing and saving come with their set of benefits, however, a preference for one method alone is a risky proposition. Cost cutting techniques might give quick results but the long-term impact may very well be damaging, if not checked. Indiscriminate layoffs will reduce the employee morale and tarnish the company image. Jet Airways, an India-based airline sacked 200 employees in October 2008 setting off a huge uproar and finally bowing to immense pressure, recalled the employees. Over emphasizing on savings is a conservative approach where opportunities are often overlooked and innovation takes a backseat.

Similarly, investing during a recession comes with its own set of caveats. An organization with a high-risk appetite may be more aggressive in their investments to capitalize opportunities. However, bad decisions during a recession are likely to be more costly than ordinary times as more risk is associated with it. An investment cannot be made at the cost of choking other internal resources. In 2008, Infosys Technologies bowed out of its race to acquire Axon because it did not want to strain its resources in view of the challenging times looming ahead.

Hence, we have a classic dilemma for companies in a recession economy. Should they invest or save?

The answer lies in a judicious mix of savings and investments. While firms are letting go of people who are underperforming, they are also on the lookout for quality staff with an eye on the long-term. Microsoft and Ernst & Young are examples of such companies who have a layoff as well as hiring program running in tandem.

Downturns provide an opportunity to buy assets at bargain prices. Jindal Steel Works recently announced that it is willing to sell its US steel plants for lower than its acquisition cost. Investments in strategic assets can lead to more savings in the future. For instance, investing in marketing during a downturn helps differentiate, which would be hard otherwise when competitors are on even keel. Wal-Mart’s clever marketing of “Every Day Low Pricing” created numerous customers even during a downturn when other retailers saw a dent in their revenues.

An organization has to strike the right balance between saving and investing by closely following the business environment. An MIT Sloan study concludes that the competitive risk of not investing can be higher than what managers think and that knee-jerk cutbacks can do more harm than good. Any wasteful activity should definitely be cut down like how Toyota does with its lean manufacturing. New avenues should be explored based on their cost and return on investments promises

Expert speak

Many industrialists and top executives agree in their views on making the best of a recession. Most of them believe that it is the time to make an opportunity out of the downturn and gain an advantage over others in this vulnerable market.

“The fact that there may be a slowdown in the US means people will become much more concerned over better value for money…we could look at it as an opportunity” Said Mr. Narayana Murthy.

“My belief is that the recent economic events are an opportunity for us to realign our business models and offer these differentiated solutions to our customers.” Said Mr. Vineeth Nayyar, CEO, TechMahindra, which recently acquired Satyam.

However, Chairman of Tata group, Mr. Ratan Tata sounded a warning for those who had invested during the market peak, like what they had but positively marked that Tata too would like to come out of recession with a new array of products and hence the need to utilize the recession.

“Both the acquisitions were made, I would say at an inopportune time in the sense that they were near the top of the market in terms of price.” Said Mr. Ratan Tata, he also added that, “I would like to see us coming out of the recession with these new products in place”.

Final thoughts

Recession gives organizations a unique opportunity to trim down on inefficient resources, expand and invest in efficiency as well as leapfrog competitors. Market turmoil causes volatilities that can be used to gain market share and even displace competition. The 1970s recession was the time when startups such as Microsoft, Apple, and Oracle established themselves by leveraging the recession intelligently and gained advantage over stalwarts such as IBM. Hence, any advantage to be derived from recession will depend upon an organization’s understanding and willingness to balance investments and savings rather than rely on a single approach.

Sources

May 11, 2009

Benefits of Free Trade in Services

Filed under: Uncategorized — karthik nagendra @ 9:35 am

Background

For some time now, there has been speculation about the new US President, Barack Obama’s stance and attitude towards outsourcing. Intent on fulfilling the promises made during the elections, President Obama is aiming to move jobs shipped to low-cost countries back home to get the ailing US economy back on track.

In his first step to bail-out the ailing economy, President Obama announced a $787 billion stimulus plan – a plan which will make it increasingly difficult for US companies receiving bailout money to hire foreigners on temporary work permits or on H-1B visas.

In addition, the President announced the end of tax incentives to US companies that create jobs overseas, a move estimated to raise $210 billion over the next decade. “We have a tax code that says you should pay lower taxes if you create a job in Bangalore, India, than if you create one in Buffalo, New York.”  President Obama said in a speech recently. The move will help counterbalance tax cuts for middle-income taxpayers and a permanent tax credit for companies’ R&D costs − an attempt to steer US companies towards R&D, innovation and consequent creation of more jobs.

This announcement is based on the premise that existing tax-deferral rules make it more expensive for American companies to reinvest overseas profits at home, driving them to invest abroad. The current law states that “any income that is earned outside the US is not taxed until such time it is brought back into the US”. The Obama proposal aims to alter this by encouraging companies to reinvest profits at home, thus helping to raise the revenues of the US government.

Obama’s policies have won huge populist support; however, the industry is against these policies as it will impact their competitiveness.

Impact of the proposed ruling on outsourcing

While it is early to predict the impact of the proposed bill, it is useful to explore ‘what’ and ‘how we will be affected.

What would be the impact of the proposed ruling on companies headquartered in the US?

 

  • Profit margins from overseas revenues are expected to drop, as the  tax  laws are modified
  • US MNCs are expected  to lose their competitive advantage as the fresh tax impositions will mean newer and higher billing rates

The bill is expected to particularly hit American pharmaceutical, technology, financial and consumer goods companies  -  P&G, Goldman Sachs, Microsoft, Pfizer, IBM and Accenture to name a few. The bill might not affect the Indian subsidiaries of IT companies as they are already paying a tax which is almost equal to US tax rates, and the US government gives a tax credit for the taxes already paid overseas. Therefore, Indian subsidiaries will not have to shell out more money in the form of taxes.

An analysis by The Associated Press estimates that HP, IBM, Cisco, Microsoft and Google jointly lowered their taxes by nearly $7.4 billion over the years by taking advantage of lower tax rates outside the US.

GE too is predicted to have deferred cumulative taxes of nearly $75 billion in overseas profits, over the years.

Opponents of this proposal are of the opinion that instead of creating jobs, this would lead to job losses or higher prices as companies grapple with the rising tax burden.

However, these changes would occur only if the proposal is enacted in 2011, by which time the economy is expected to have recovered from the recession.

Analyst Speak

Analysts and the IT industry share similar views in terms of consequences and outcomes.

Reacting to the announcement, the Indian IT industry body NASSCOM said that this was not the time for protectionism but for global collaboration, which would help companies come out of the slowdown quickly. It urged all nations to continue being proponents of free trade.

“It’s a more US-US issue rather than one aimed at stopping outsourcing, or offshoring, or anything to do with India” – Som Mittal, president of the NASSCOM

According to Tholons, if the changes are enacted, then companies would try to strike a balance between offshoring the work and performing it domestically. Further, repatriation in jobs would occur in manufacturing sectors like textiles and auto, while IT services jobs will remain unaffected.

The Federation of Indian Chambers of Commerce and Industry (FICCI) too expressed similar concerns over the protectionist stance of the US towards offshoring. They felt that during this economic slowdown, protectionist measures could further worsen the situation, thus affecting not only India but also the US.

What it means for India

Indian IT companies do not see any immediate impact on their business owing to the announcement. However, they may have to brace themselves for tougher times ahead as there is lack of clarity about what might be coming next from the US.

On the positive side, as the plan imposes huge new tax burdens on American technology companies, the Indian IT vendors will emerge more price competitive against their US counterparts like IBM, HP and Accenture, if the bill goes through. The US bill may push the US into more trouble than India as this change to deferrals policy might encourage companies to merge with foreign multinationals, or move their headquarters overseas so that they fall under a different country’s territorial tax system.

Wipro sees collaboration between global corporations to foster technology and innovation as the best way to deal with the current economic crisis. We feel that such protectionism policies would only hinder the revival of world economies.

 

Sources

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